RSS feedThe ]po[ Bug Tracker is a fully fledged open-source & web-based bug tracker and helpdesk incident management system.
Capture |
You can track issues, capture feature requests and customer complaints centrally (helpdesk) or decentrally (customers, developers, project managers, ...). |
Resolve |
Software developers can report and filter issues according to product line, priority, severity, version and assignment properties. Developers can discuss in forums, share files, use a Wiki for Knowledge Management and access part information via a Full-Text Search Engine. |
Billing & Timesheet |
The billing depart can automatically create customer invoices, based on the developer's timesheet information, the customer's price list and the type of contract. |
Reporting |
Detailed reporting and business intelligence (data-warehouse) is available to analyze incident's properties and lifecycle. For example, you can determine your customer service level or calculate the average cost per incident type. |
The ]po[ Bug Tracker not just a bug tracker, but contains about 50 additional modules ranging from content & collaboration such as Full-Text Search, Wiki, Forums, Filestorage to Project Management with Gantt Charts, Budget Planning and even "hard" financials functionality such as Project Controlling, Profit & Loss and export interfaces to accouting packages such as QuickBooks, SAP, etc.
Unlike other open-source based systems, ]po[ integrates several enterprise-class features such as a Petri-Net based Dynamic Workflow, role-based application security and LDAP single sign-on (SSO). Enterprise integration and SOA is supported via interfaces including XML-RPC, SOAP and ODBC.
The ]po[
Bug Tracker and most other ]po[
modules are licensed under the GPL V2.
However, due to the interest of larger companies we have developed
several "extension modules" that cover particular needs,
such as interfaces to accounting systems, GAAP/IAS auditing capabilities
(2007Q1), Reporting, One-Time-Password security, etc. These "extension
modules" are closed-source software and licensed, maintained
and installed separately from the open-source based main system.
The ]po[ Bug Tracker is built on open-source components such as the PostgreSQL database, AOLServer and the OpenACS online community. Supported operating systems include most Linux variants (default platform) and Windows (Win2k, WinXP, Win2k3, ...). However, we have also reports from customers running ]po[ on Solaris, Mac OS-X and BSD.
The ]po[ Bug Tracker and most other ]po[ packages have been designed from scratch for the needs for small and medium service organizations (2 - 200 members), representing either SMEs (small and medium enterprises) or service departments of larger companies.
Please follow the "Download" link at the top of the navigation bar at the left or "Online Demos" for life demo systems. The full Bug-Tracker functionality is available with ]po[ V3.2, to be released in Q4 2006.
Please contact us for more details. We are happy to establish the contact to one of our partners close to you.
