Knowledge Management
The KM philosophy behind ]project-open[
is that there is no single "Knowledge Management" application
or module, but that knowledge sharing should be built into all modules
of a Project-ERP system. There fore KM in ]project-open[
is represented by a number of modules and certain "features":
The obvious KM packages:
- Wiki:
Wiki pages can be attached to Projects, Customer, Users, Offices
etc. A Wiki is a kind of Content Management System (CMS) with
very low barriers for users to create an edit contents.
- Discussion Forums:
Discussion forums can be attached to Projects, Customers, Users
(employees, freelancers, customer contacts), Offices etc.
- Shared Filestorage:
A basic but important module to allow project team members to
share their files.
- Search Engine:
A sophisticated search engine allows all users to search though
all contents in ]project-open[,
according to the users access permissions. Indexed contents include
names, descriptions and files related to Projects, Customers and
User.
- Expert Finder:
Is a variant of a search engine that returns users instead of
documents.
Features of other modules that improve knowledge sharing:
- Portraits:
Shows the photo of a random
person at the home page of ]project-open[,
allowing members of distributed offices to get to know each other
- Company News:
A module to publish company
news to all company members.
- Incident Management:
... consists of a workflow to resolve customer
incidents (customer management) etc. However, resolved incidents
are indexed by the search engine, allowing users to search for
solutions to previously occured issues.
Please contact
us if you have comments or suggestions. KM is new and successful
KM applications are still a research topic. We actually participate
in a research group at La Salle University, Barcelona.
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