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PMA Provider Maintenance

Provider management ensures the overall availability of external providers and that provider data is always up-to-date.

 

Process Activities


  • Contact providers frequently for status updates
  • Maintain provider data
  • Negotiate and maintain written agreements with providers
  • Manage reviews and other feedback for providers 
  • Attract new providers to company

Process Input

  • Provider pool

Process Output

  • New/updated provider data and agreements
  • History of provider involvement (worked in which client/projects)
 

Process Support

  • Provider Self Service - ]po[ allows providers to register themselves and provide information about skill sets and other relevant data
  • Unified HR Record - ]po[ provides all available information about a provider
  • File Storage - Allows storing agreements with providers and other electronic documents
  • [Simple Surveys] - This package allows to create surveys for feedback processes.

 

Process Performance Indicators

  • Ratio provider vs. internal employees
  • Average costs of providers
  • Quality of services provided 

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