Open-Source Enterprise Project Management

]project-open[ : @This Wiki

Welcome, Unregistered Visitor

Follow @projop · · · Index · Login/Register

General
- Architecture
- Contact the ]po[ Team
- Conventions & Policies
- Free License
- Licensing
- Open-Source
- Roadmap
- Security
- This Wiki
- Press
  - News
  - V4.0 Press Kit (English)
  - What the Press Writes About Us
  - V3.4 Press Releases
  - V4.0 Press Releases
- Glossary
  - Glossary of ]po[ Terms
- Other
  - Contributors
  - How to write a Success Story
FAQ
Partners
- About Partners
- Abakus
- Access-Business Solutions S.A.
- Ad Axem
- Cogito
- Cosmo Commerce Corp.
- EFEXCON AG
- Elego
- GEDPRO
- Globalme
- Gongolabs
- IcoText LLC
- Intelligent Orange
- Intellligent Orange
- Konsultex
- KryStone
- LaiKA iT
- Leinhäuser Solutions
- Localization to Russian
- Nuvento
- Odin Consultores
- Pentamino GmbH
- Qabiria
- SPIR-IT
- Sesmic Technologies
- Spazio IT - Soluzioni Informatiche
- Stoquart
- Thiqah
- Venkat Mangudi Consulting Pvt Ltd
- Webbudget
- Wizentis
- Zensar
- cognovís
- Material for ]po[ Partner
  - @Marketing Material
  - Customer Types
  - Rollout Plan and Tutorial
Processes
Modules
Packages
Pages & Portlets
Business Intelligence
- Indicators
- Reports
Tutorials
Installers
Maintenance & Updates
Configuration
- About Configuration
- Basic Configuration
- Privileges & Permissions
- Timesheet
  - Timesheet Configuration
- Workflow
  - Absence Workflow Configuration
- Mail System
- Dynamic Fields and Views
- Templates
  - FI List of Placeholder variables for templates
  - Financial Document Configuration
- Other
Developers
Languages & Localization
- About Languages
- About Localization
- Arabic
- Bulgarian
- Chinese (Simplified)
- Dutch
- English (US)
- French
- German
- Italian
- Japanese
- Localization Terminology
- Polish
- Portuguese (Brazil)
- Russian
- Slovakian
- Spanish (Spain)
- Turkish
- Vietnamese
- Localization Terminologies
  - Dutch
  - Spanish
Integration With Other Tools
PM Methodologies

1 registered user

in last 24 hours

ITSM Problem Management

hive_module_itsm

(Please click on the hexagons for more information)

The goal of 'Problem Management' is to resolve cause of incidents and to prevent their recurrence.

Process Activities

Person in charge diagnoses incident and possible root causes
Person in charge takes measures to prevent recurrence of incident.

Process Input

Incident
ITSM Configuration Management provides information about related objects (software, hardware, machines, etc.)

Process Output

Updated ITSM Configuration Management
In more complex cases evaluation might lead to the initiation of a [project]

Process Support by ]po[

The following ]po[ packages provide support for this process:

Service Management provides information about incidents.
ITSM Configuration Management provides information about related objects (software, hardware, machines, etc.)

Process Performance Indicators

Number of recurrences of incident

References to this Page: en:module_itsm, en:list_processes, en:integration_nagios, en:integration_sourceforge Categories: Processes (Contents)