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ITSM Configuration Management

SLA Management (ITSM/ITIL) Help Desk/ Service Desk Configuration Manageent (ITSM/ITIL) Release Management (ITSM/ITIL) Customer Portal Change Management (ITSM/ITIL) Problem Management (ITSM/ITIL) Incident Management (ITSM/ITIL) ITSM Module

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Configuration Management tracks Configuration Items (CI) in an IT infrastructure.

Process Activities

  • Create, update delete Configuration Items - triggered by person in charge
  • Create, update delete Configuration Items- triggered by system
  • Monitoring of automatic changes 
  • Managing ownership of Configuration Item
  • Managing relationships between Configuration Items


Process Input

  • Configuration Item and its attributes
  • Type of activity (create, delete, update)
  • Originator

Process Output 

  • Updated/created Configuration Item
  • List of all configuration items and their atrributes

 

Process Support by ]po[

 The following ]po[ packages provide support for this process:

  

Process Performance Indicators

  • Number of configuration items managed
  • Frequence of changes

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