The Helpdesk package is an incident and change management system. It can be used to keep track of interaction by clients and providers in Service Level Agreements (SLA), as a central place for client requests to be captured and starting point for the provider response and continual tracking until the request issue has been resolved. These operations fall under the category of "ticket management", and the Helpdesk has a wide range of functionality, having the ability to closely track Incidents such as Bug or SLA Requests, or Change, such as Feature, Training, Purchasing, etc., Requests.
Screenshot show a list display of all the Helpdesk "tickets" currently on the system.
Related Object Types
|[Library Files | Procedures | SQL Files | Content Pages]||[Public Only | All]|
lib/similar-tickets.adp lib/similar-tickets.tcl lib/ticket-age-per-queue.adp lib/ticket-age-per-queue.tcl lib/ticket-aging.adp lib/ticket-aging.tcl lib/ticket-timeline.adp lib/ticket-timeline.tcl tcl/intranet-helpdesk-procs.tcl tcl/sourceforge-import-procs.tcl