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]po[ Ticket

The Ticket object is a formal request for action or information on a project.  It is no surprise then that Ticket is a sub object type of Project since Ticket operations are sub units of work administered on the project, comprising "mini" Projects by themselves.

Ticket Fields


image:ticket_screenshot.gif

 

Ticket fields are dependent on the type of ticket action the user desires to take.

image:ticket_screenshot1.gif

  • Title
  • SLA
  • Customer Contact
  • Type
  • Status
  • Priority
  • Desired Customer End Date
  • ]po[ Component
  • Assignee
  • Description
  • Note
  • Quoted Days
  • Quote Comment

 

References

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