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]po[ Ticket

The Ticket object is a formal request for action or information on a project.  It is no surprise then that Ticket is a sub object type of Project since Ticket operations are sub units of work administered on the project, comprising "mini" Projects by themselves.

Ticket Fields


image:ticket_screenshot.gif

 

Ticket fields are dependent on the type of ticket action the user desires to take.

image:ticket_screenshot1.gif

  • Title
  • SLA
  • Customer Contact
  • Type
  • Status
  • Priority
  • Desired Customer End Date
  • ]po[ Component
  • Assignee
  • Description
  • Note
  • Quoted Days
  • Quote Comment

 

References

Related Help

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Related Packages

Related Modules

 


 


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References to this Page: en:package_intranet_cvs_integration, en:package_intranet_filestorage, en:category_intranet_ticket_action, en:version_3_4_1_0_7, en:module_itsm, en:list_tables_helpdesk_itsm, en:package_intranet_nagios, en:package_intranet_sla_management, en:category_intranet_ticket_type, en:list_plsql_helpdesk_itsm, en:package_intranet_helpdesk, en:category_intranet_ticket_status, en:object_type_acs_rel, en:integration_ocs_inventory, en:process_itsm_account_management, en:category_intranet_ticket_priority, en:process_pm_milestone_tracking, en:process_pm_idea_management, en:integration_cvs, en:list_object_types, en:package_acs_workflow, en:customer_portal, en:process_itsm_release_management, en:process_fi_controlling, en:package_intranet_release_mgmt, en:integration_svn, en:object_type_im_ticket_ticket_rel, en:integration_funambol, en:plsql_constructor, en:module_collaboration_knowledge Categories: Object Types (Contents)