]project-open[ : @This Wiki
Portrait

Welcome, Unregistered Visitor

 ·  ·  ·  Contact ·  Index · Login · Register

Contents

Remote Training
Support
SaaS Service

2 registered users
 in last 24 hours

ITSM - IT Services Mgmt

SLA Management (ITSM/ITIL) Help Desk/ Service Desk Configuration Manageent (ITSM/ITIL) Release Management (ITSM/ITIL) Customer Portal Change Management (ITSM/ITIL) Problem Management (ITSM/ITIL) Incident Management (ITSM/ITIL) ITSM Module

(Please click on the hexagons for more information)


The ]project-open[ ITSM (IT Services Management) module includes IT specific functionality according to ITIL V3, COBIT and PRINCE. The ITSM functionality can be installed in addition to other modules including project management, CRM and others.

Functionality

The functionality of the ITSM package is implemented in a number of packages.

image:po_itsm_reference_model

Processes

The ITSM module supports a large range of IT specific processes.

 

(Please click on the hexagons for more information)



Integration With External Applications

In order to act as an ITSM back-end, ]po[ provides integration links with a number of external applications and APIs. The diagram below depicts some of the available integration links.

image:po_itsm_integration_links

­These integr­ation links are in various states of development.The figure at the right explains the various states of image:po_itsm_maturity_legend development.

References

 

Related Software

 

Related Object Types

 


Please take a moment to complete this form to help us improve our service.

Note:
Please only provide feedback in regards to content this page shows. For support inquiries please refer either to the Community Support forum at Sourceforge or check out our 'Professional Support'

Did this page help you to achieve your goal?

 Yes  No  Don't know

Please provide us with comments to improve this page:

How useful is the information?

 1  2  3  4  5
Not
useful
      Extremely
useful
 
  

Explore

Installers
Demo Server
Modules & Functionality
Packages
Business Processes supported
FAQ's

Help

Getting started
User Manuals
Configuration Manuals
Community Support
Professional Support

News

News
Twitter
RSS Community / Sourceforge
Register for Newsletter

Get in touch

Contact
Register



Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Generic License - Privacy Policy