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Intranet Ticket Type

Used by the helpdesk package to define different types of tickets.

 

The im_category.aux_string1 field determines the workflow that should be started if a new ticket of this type has been created.

 

Constant Values

Some of the following values are used as constants by the helpdesk package and its default configuration, so we recommend not to modify them, unless you know what you do. However, it's OK to disable them and to define new ones.

­

­ category_id |        category        |    aux_string1
-------------+------------------------+--------------------
       30102 | Purchasing Request     | ticket_generic_wf
       30104 | Workplace move Request | ticket_generic_wf
       30106 | Telephony Request      | ticket_generic_wf
       30108 | Project Request        | ticket_generic_wf
       30110 | Bug Request            | ticket_generic_wf
       30112 | Report Request         | ticket_generic_wf
       30114 | Permission Request     | ticket_generic_wf
       30116 | Feature Request        | feature_request_wf
       30118 | Training Request       | ticket_generic_wf
       30120 | SLA Request            | sla_request_wf
       30150 | Incident Ticket        | ticket_generic_wf
       30152 | Problem Ticket         | ticket_generic_wf
       30154 | Change Ticket          | ticket_generic_wf

­

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