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Intranet Ticket Status

Used by the helpdesk package to define a status engine for tickets.

 

Normally, these status are set manually or via bulk options ("close tickets" => "Closed"). In a more advanced setup, a workflow will set these stati depending on user actions including approvals, quoting etc.


Constant Values

The following values are constants and should not be modified. However, it's OK to disable them and to add new stati.

 

­

 category_id |    category
-------------+-----------------
       30000 | Open
       30001 | Closed
       30009 | Modifying
       30010 | In review
       30011 | Assigned
       30012 | Customer review
       30014 | Quoting
       30016 | Quote Sign-off
       30018 | Assigning
       30020 | Executing
       30022 | Sign-off
       30024 | Invoicing
       30090 | Duplicate
       30091 | Invalid
       30092 | Outdated
       30093 | Rejected
       30094 | Won't fix
       30095 | Can't reproduce
       30096 | Resolved
       30097 | Deleted
       30098 | Canceled

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