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Intranet Ticket Class

Used by the helpdesk package to implement a­ classification of tickets into a hierarchy.

 

Default Values

The following values are defaults that can be modified, deleted and extended.

 

­

 category_id |                      category
-------------+----------------------------------------------------
       31000 | Broken system or configuration
       31001 | Bug/error in application
       31002 | Network access to application unavailable or slow
       31003 | Performance issues with application
       31005 | Browser issue: Information is rendered incorrectly
       31006 | Report does not show expected data
       31008 | Security issue
       31009 | Issues with backup & recovery
       31100 | Invalid data in system
       31101 | Missing or bad master data
       31200 | Lack of user competency, ability or knowledge
       31201 | New user creation
       31202 | Extension/reduction of user permissions
       31203 | Training Request
       31204 | Incorrect or incomplete documentation
       31205 | Issue to export data
       31300 | Requests for new/additional services
       31301 | New feature request

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