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]po[ Finance Payments

Members of the accounting department will see these invoices in their [financial document list page] which serves as a kind of inbox. This inbox includes the list of all unpaid invoices together with all necessary status information.

If not already performed, accountants can send the invoice to the customer. ]po[ automatically formats the invoice with the selected template and sends it by default as an HTML attachment to the customer's accounting contact.

]po[ does not include explicit warning messages for overdue invoices. Instead, invoices turn "red" once they are over due.

Accountants can then check the sending history of the invoice and re-send the invoice to the customer. The sending process allows to modify the default email message.

Once a payment has arrived, the accountant can register the payment at the invoice, updating the invoice's status to paid.

If no payment arrives, accountants can set the status of the invoice to over due, so that the invoice will disappear from the inbox of the accounting department and appear in the inbox of the

Reporting

 

  • The Finance -> Invoices page shows all financial documents ordered by type and status.

    The "Projects and their Documents" report lists all financial documents together with their state and the paid amount.

  • Each [customer's page] includes a [payment balance] component.

 

If there's a complaint regarding products or services, the matter is forwarded to the respective departments. Once the issue is resolved and payment is received the process is ended. Sometimes the process will end if the product is shown to be faulty or not up to the customer's expectations, at which point the debt may be expunged or reduced. This may or not be the case with your company or the company your represent.

Some companies prefer to hire an accounts receivable outsourcing firm. These firms take over the process of collecting overdue payments in a professional manner. A certain amount of fee or commission is charged for successfully completing the process of collection. In some extreme instances, a customer goes bankrupt and simply can't pay in which case the debt is transferred to the bad debts account from accounts receivable.

The bad debts account will stay on record, but the company may or may not ever be able to collect on the debt. Some debts are lost causes, and those losses must be cut so that the system does not get bogged down.

Accounts Receivable provides detailed information on accounts receivable, accounts receivable process, accounts receivable collection, and more. Accounts Receivable is affiliated with Accounts Receivable Management.  

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