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Online Documentation & Community |
Contents
- General
- FAQ
- About FAQ's
- Architecture FAQ
- Bug Tracker FAQ
- Configuration FAQ
- Developer FAQ
- Filestorage FAQ
- Finance FAQ
- General FAQ
- Installation FAQ
- Localization FAQ
- Maintenance FAQ
- One Time Passwords FAQ
- Project Mgmt FAQ
- Reporting FAQ
- Rollout FAQ
- Software as a Service (SaaS) FAQ
- Translation FAQ
- Workflow FAQ
- ]project-open[ Wiki FAQ
- Partner Network
- About Partners - Complete list
- Access-Business Solutions S.A.
- Ad Axem
- Cogito
- Cosmo Commerce Corp.
- EFEXCON AG
- Elego
- Gongolabs
- How to write a Success Story
- IcoText LLC
- Konsultex
- Leinhäuser Solutions
- Localization to Russian
- Nuvento
- Odin Consultores
- Pentamino GmbH
- Qabiria
- SPIR-IT
- Sesmic Technologies
- Spazio IT - Soluzioni Informatiche
- Stoquart
- Thiqah
- Venkat Mangudi Consulting Pvt Ltd
- Webbudget
- Wizentis
- Zensar
- cognovís
- Material for ]po[ Partner
- Business Processes supported
- @Processes
- CKM Collaboration
- CKM Knowledge Management
- CKM Project E-Room Communication
- CRM Campaign Mgmt
- CRM Customer File Maintenance
- CRM Price List Maintenance
- CRM Sales Forecasting
- FI Accounting Process
- FI Accounts Payable
- FI Accounts Receivable
- FI Controlling
- FI Credit Control
- FI Managing Project Expenses
- FI Project Invoicing
- FI Timesheet Invoicing
- FI Work in Progress Calculation
- HR Absence Management
- HR Employee Maintenance
- HR Freelance Management
- HR Project Staffing
- HR Recruiting
- HR Skill Maintenance
- ITSM Account Management
- ITSM Change Management
- ITSM Configuration Management
- ITSM Incident Management
- ITSM Problem Management
- ITSM Release Management
- ITSM Service Level Management
- PD Idea Generation
- PM Earned Value Management
- PM Project Approval
- PM Project Planning
- PM Project Portfolio Mgmt
- PM Project Resource Planning
- PM Project Tracking & Monitoring
- PM Timesheet Management
- PMA Provider Auction, RFQ & RFP
- PMA Provider Maintenance
- SM Service Management
- Business Intelligence
- Indicators
- Reports
- @Reports
- Finance Cube
- Finance Expenses
- Finance Income Statement
- Finance Project Hierarchy
- Finance Projects and their Documents
- Finance VAT Report
- Financial Documents and their Projects
- Monthly Financial Summary
- Object Audit Cube
- Price Cube
- Project
- Project Manager Productivity
- Simple Surveys
- Simple Surveys Cube
- Timesheet Cube
- Timesheet Customer/Project
- Timesheet Finance
- Timesheet Productivity
- Timesheet Productivity (Calendar View)
- Timesheet Weekly View
- Translation Tasks
- User Contact Information
- ]po[ User Tutorials
- About Tutorials
- Consulting
- Finance User
- Forum User
- Gantt and Timesheet
- Generic User Guide
- Process: FI Financial Controlling Sample Case
- Process: FI Financial Controlling Tutorial
- Process: FI Managing Project Expenses
- Process: FI Project Invoicing
- Process: FI Setting Sales Prices
- Process: GEN Printing from browser
- Process: GEN User Management
- Process: HR Absence Management
- Process: PM Capacity Planning
- Process: PM Project Approval
- Process: PM Project Planning
- Process: PM Resource Planning
- Process: PM Timesheet Management Tutorial
- Process: TR Using Wordcounts
- Project Invoicing & Timesheet Guide
- Project Manager
- TR: Translation Freelance Guide
- TR: Translation Guide
- TR: Translation WorkFlow Guide
- User Filestorage
- Wiki
- ]po[ Configuration Tutorials
- @Configuration Overview
- Configuration Absence Workflow
- Configuration FAQ
- Configuration Wizard Configuration
- Filestorage Integration
- Financial Document Configuration
- Financial Document Configuration - Placeholder Variables
- GUI Configuration
- Internal Company Configuration
- Language, Date, and Currency Configuration
- Multi-Company Configuration
- Permissions Configuration
- Permissions Model/Access Rights
- Start Page and Home Page Configuration
- User Profile Configuration
- User Profile Permissions / Privileges
- System Administration
- Config: Unix Simplified Installation Guide
- Configuration steps to allow external internet access to a ]po[ VM
- Configure a Mail/SMTP Server
- Database Configuration
- Installing the ]po[ Customer Portal
- LdapAD and the ]project-open[ intranet
- Operations and Maintenance Guide
- Pound Root Jail & HTTPS Configuration
- Setting up external mail server
- Unix Advanced Installation Guide
- Unix Advanced Maintenance Guide
- Updates for ]project-open[ 3.x
- Dynamic Fields
- Installers
- Developer Corner
- About
- Benchmarks
- CVS Updates & Versions
- Contributing Patches
- Developer FAQ
- Developers Guide GUI
- Expense Package Code Example
- How to set up AJAX support for your Department Planner
- OpenACS High Level Tutorial
- Reporting a bug
- The Need for A Different Approach to DB extendibility
- User Profile Permissions / Privileges
- Write a report using ]po['s reporting engine
- Tutorial
- HowTo
- Patterns & Practices
- Workflow
- Workflow Concepts Reference
- Petri Nets in the Workflow Package
- Setting up workflow notifications
- Workflow Conceptual Guide
- Workflow Design Documentation
- Workflow Maintainer's Guide
- Workflow Requirements
- Workflow Tutorial - Customization and other Avanced Topics
- Workflow Tutorial - Introduction & Overview
- Workflow Tutorial - The EDI Message Case
- Workflow Tutorial - Training Slides
- ]po[ Petri-Net Workflow
- ]po[ Petri-Net Workflow Integration
- ]po[ Workflow Tutorial
- REST Interface
- Released Versions
- Data-Model
- @Data-Model Overview
- Architecture
- Data Model
- Data Model Cookbook
- Data-Model Intro
- Database Tables
- @Tables Overview
- OpenACS Bug-Tracker Tables
- OpenACS Calendar Tables
- OpenACS Content Rep Tables
- OpenACS Localization Tables
- OpenACS Mail Tables
- OpenACS Notifications Table
- OpenACS Object Tables
- OpenACS Other Tables
- OpenACS Package Mgr Tables
- OpenACS Permission Tables
- OpenACS Relationship Tables
- OpenACS Service Contract Tables
- OpenACS Status Engine Tables
- OpenACS Users & Groups
- ]po[ Core GUI Tables
- ]po[ Core Objects Tables
- ]po[ DynField Tables
- ]po[ Filestorage Tables
- ]po[ Financial Tables
- ]po[ Forum Tables
- ]po[ Full-Text Search Tables
- ]po[ Gantt & Timesheet Tables
- ]po[ Helpdesk & ITSM Tables
- ]po[ Reporting Tables
- ]po[ Simple Survey Tables
- ]po[ Skill & Freelance Tables
- ]po[ Translation Tables
- ]po[ Workflow Tables
- PL/SQL API
- Object Types
- @Object Types
- ACS Event
- Gantt Project
- OpenACS Attribute
- OpenACS Calendar
- OpenACS Calendar Item
- OpenACS Group
- OpenACS Object
- OpenACS Object Type
- OpenACS Package
- OpenACS Party
- OpenACS Permission
- OpenACS Person
- OpenACS Privilege
- OpenACS Relationship
- OpenACS User
- ]po[ Business Object
- ]po[ Category
- ]po[ Company
- ]po[ Component Plugin
- ]po[ Cost Center
- ]po[ Cost Item
- ]po[ DynField Attribute
- ]po[ DynView
- ]po[ Employee
- ]po[ Expense Bundle
- ]po[ Expense Item
- ]po[ Financial Document
- ]po[ Financial Document Item
- ]po[ Forum Topic
- ]po[ Hour
- ]po[ Indicator
- ]po[ Material
- ]po[ Menu
- ]po[ Office
- ]po[ Payment
- ]po[ Profile
- ]po[ Project
- ]po[ Ticket
- ]po[ Ticket-Ticket Rel
- ]po[ Timesheet Invoice
- ]po[ Timesheet Price
- ]po[ Timesheet Task
- Categories
- @Categories
- Intranet Absence Status
- Intranet Absence Type
- Intranet Annual Revenue
- Intranet Company Status
- Intranet Company Type
- Intranet Conf Item Status
- Intranet Conf Item Type
- Intranet Cost Center Status
- Intranet Cost Center Type
- Intranet Cost Status
- Intranet Cost Template
- Intranet Cost Type
- Intranet DynField Storage Type
- Intranet Employee Pipeline State
- Intranet Expense Payment Type
- Intranet Experience Level
- Intranet Freelance RFQ Type
- Intranet Freelance Skill Type
- Intranet Invoice Payment Method
- Intranet Job Title
- Intranet LOC Tool
- Intranet Office Status
- Intranet Office Type
- Intranet Operating Systems
- Intranet Organization Size
- Intranet Partner Status
- Intranet Payment Type
- Intranet Prior Experience
- Intranet Project On Track Status
- Intranet Project Status
- Intranet Project Type
- Intranet Qualification Process
- Intranet Release Status
- Intranet Report Status
- Intranet Report Type
- Intranet Service Catalog
- Intranet Skill Type
- Intranet Skin
- Intranet Ticket Action
- Intranet Ticket Class
- Intranet Ticket Priority
- Intranet Ticket Type
- Intranet Timesheet Task Status
- Intranet Topic Status
- Intranet Topic Type
- Intranet Translation Language
- Intranet Translation Memory Tool
- Intranet Translation Memory Tools
- Intranet Translation Quality Type
- Intranet Translation Subject Area
- Intranet Translation Task Status
- Intranet UoM
- Intranet User Type
- Glossary
- ]po[ Modules
- ]po[ Packages
- @Packages
- OpenACS API Browser
- OpenACS Bug Tracker
- OpenACS Calendar
- OpenACS Diagram
- OpenACS Documentation
- OpenACS XML-RPC Package
- OpenACS XoWiki
- ]po[ Active Directory LDAP
- ]po[ CVS Integration Package
- ]po[ Chat
- ]po[ Contacts/CRM Package
- ]po[ Core
- ]po[ Data Warehouse Light
- ]po[ DynField
- ]po[ Exchange Rates
- ]po[ Filestorage
- ]po[ Finance Core
- ]po[ Finance Cost Center Permissions
- ]po[ Finance Expenses
- ]po[ Finance Invoices / Quotes / Provider Bills
- ]po[ Finance Payments
- ]po[ Forum
- ]po[ Freelance
- ]po[ Freelance RFQ
- ]po[ Full-Text File Search
- ]po[ Full-Text Search Engine
- ]po[ Gantt Project
- ]po[ Helpdesk
- ]po[ Human Resources
- ]po[ ITSM Bug Tracker
- ]po[ ITSM Configuration Mgmt
- ]po[ ITSM Nagios Integration
- ]po[ ITSM Release Management
- ]po[ Intranet File Storage with AJAX support
- ]po[ Mail Import
- ]po[ Material Master
- ]po[ Milestone
- ]po[ Notes
- ]po[ One Time Passwords (OTP)
- ]po[ OpenLDAP Driver
- ]po[ Petri-Net Workflow
- ]po[ Petri-Net Workflow Integration
- ]po[ REST Interface
- ]po[ REST Interface - Creating Objects
- ]po[ Reporting Core
- ]po[ Reporting Dashboard
- ]po[ Reporting Data-Warehouse
- ]po[ Reporting Finance
- ]po[ Reporting Indicators
- ]po[ Reporting Translation
- ]po[ Reporting Tutorial
- ]po[ Risk Management
- ]po[ SLA Management
- ]po[ SOAP::Lite Server
- ]po[ Sharepoint Integration
- ]po[ Simple Survey
- ]po[ Timesheet Approval Workflow
- ]po[ Timesheet Invoices
- ]po[ Timesheet Management
- ]po[ Timesheet Tasks
- ]po[ TinyTM Integration
- ]po[ Translation Freelance
- ]po[ Translation Project Wizard
- ]po[ Translation Quality
- ]po[ Wiki Interface
- ]project-open[ Audit
- ]project-open[ XML-RPC Package
- Pages & Portlets
- About Pages & Portlets
- Admin @Home Page
- Admin API Doc
- Admin Backup and Restore
- Admin Cache Flush
- Admin Cache Status
- Admin Categories
- Admin Cost Center Permissions
- Admin Cost Centers
- Admin Developer Home
- Admin DynFields
- Admin DynViews
- Admin Exchange Rates
- Admin Interactive Shell
- Admin LDAP Authentication
- Admin Localization Home
- Admin Materials
- Admin Menu Permissions
- Admin Package Manager
- Admin Parameters
- Admin Portlet Components
- Admin Restart Server
- Admin SQL Profiling
- Admin Simple Surveys Permissions
- Admin Site Map
- Admin SysConfig Wizard
- Admin User Exits
- Admin User Matrix
- Admin User Profiles
- Admin Workflow
- Categories
- Earned Value Portlet
- Intranet Timesheet Tasks
- Process: PM Capacity Planning
- Process: PM Resource Planning
- Projects Main Page
- ]po[ Templates
- Portlets
- Languages & Localization
- Extension Requests
- About Extension Requests
- CRM: Advanced Customer Relationship Management
- FI: Administration of Consulting & Service Rates
- FI: Recurring Invoices
- ITSM: Service Contract Management
- PM/FI: Pending Invoice Units
- PM: Advanced Financial Project Planning
- PM: Getting things done (GTD)
- PM: Improvements HTML Forum
- PM: Improving Resource Planning Report
- PM: Mail integration
- PM: Resource-constrained Project Scheduling
- PM: Utility Analysis
- TR: Customer Portal for Translation Companies
- Extension Requests - COMPLETED
- Systems Integration
- About Software Integration
- CVS Integration
- Currency and Exchange Rates
- Data Migration
- File Server Integration
- Filestorage Integration
- Funambol Integration
- LDAP Integration
- MS-Project Integration
- Microsoft Active Directory
- Nagios Integration
- Navision Integration
- OCS Inventory NG Integration
- ODBC Generic Integration
- OpenOffice Integration
- OpenProj/Gantt Project integration
- SAP FI Integration
- Subversion Integration
- TSearch2 Full-Text Search Integration
- TaskJuggler Integration
- Types of Application Integration
- XML-RPC Generic Integration
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1 registered user in last 24 hours Intranet Ticket ClassUsed by the helpdesk package to implement a classification of tickets into a hierarchy.
Default ValuesThe following values are defaults that can be modified, deleted and extended.
category_id | category
-------------+----------------------------------------------------
31000 | Broken system or configuration
31001 | Bug/error in application
31002 | Network access to application unavailable or slow
31003 | Performance issues with application
31005 | Browser issue: Information is rendered incorrectly
31006 | Report does not show expected data
31008 | Security issue
31009 | Issues with backup & recovery
31100 | Invalid data in system
31101 | Missing or bad master data
31200 | Lack of user competency, ability or knowledge
31201 | New user creation
31202 | Extension/reduction of user permissions
31203 | Training Request
31204 | Incorrect or incomplete documentation
31205 | Issue to export data
31300 | Requests for new/additional services
31301 | New feature request
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