]project-open[ Sample Scenario
- During a training session of an (otherwise) very succesful implementation
of ]project-open[ at an advertizing company, the client-side project manager
claims that “the system has become much slower”. He issues an
Incident Ticket in the Task/Ticket Tracker, with a brief description of the
situation. He enables the “email status tracking” feature to receive
email notifications about the progress of the work.
- The provider’s project manager receives an Email notification about
the new trouble ticket. He clicks on the embedded link in the email that leads
him directly to the new trouble ticket.
- Reading the description of the ticket, he “accepts” the task.
This action generates an email message for the client PM.
- The PM assigns the task to one of the projects developers.
- The developer runs some performance tests on the system, but can’t
find anything. He attaches a performance report to the incident and assigns
it back to his PM.
- The providers PM assigns the task to the client side system administrator,
asking him to check the ethernet network connection between the training room
and the server.
- The client’s system administrator finds out that the training room
has a reduced network speed, due to a change in a router system. He marks
the task as “resolved”, which causes an email to be sent to the
client PM and the provider PM.
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